Returns & Refunds Policy

When a Return Can Be Requested

You may request a return or exchange when:

• The item arrives damaged or defective.
• The item received is different from the item ordered.

Return requests must be submitted within 7 days of confirmed delivery.

Condition of Returned Items

A returned watch must remain unused and in the condition in which it was received. Protective films, tags, packaging and included accessories should remain intact unless removal was necessary to document a defect.

Items That Cannot Be Returned

• Items showing signs of wear or use.
• Items damaged after delivery through misuse or accidental damage.
• Items that have been opened, modified or repaired by an unauthorized third party.
• Clearance or promotional items where the listing specifically states that the sale is final.

How to Start a Return

1. Contact us with your order number and a description of the problem.
2. Include clear photos or video where appropriate.
3. Wait for return instructions before shipping the item.
4. Send the approved return using the instructions provided by our support team.

Please do not send a watch to an address found elsewhere on the website without receiving return authorization first.

Inspection After Return

Once the returned item arrives, it will be inspected. We will then confirm whether the approved resolution will be a replacement, exchange or refund.

Refund Processing

Approved refunds are normally processed within 5–10 business days. The time required for the funds to appear can vary depending on the original payment method or financial institution.

Exchanges

Where stock is available, an approved return may be exchanged for another model of equal value. If the replacement differs in price, our support team will explain the available options before anything is shipped.