Frequently Asked Questions

Each listing should identify the model, factory, case size, movement, dial, bracelet or strap, crystal and available material information. Specifications can vary between factories and references, so buyers should review the individual listing rather than assuming every watch uses the same construction.

Look at the dial alignment, hour markers, date-window position, bezel alignment, rehaut, crown, bracelet, clasp and overall exterior condition. For chronographs, confirm that the pushers and subdials operate correctly. You can ask the support team about anything that appears unclear before approving the watch.

QC photos and videos should show the individual watch prepared for your order rather than a general catalog image. The serial details, dial, bracelet and visible condition can be reviewed before dispatch.

Water resistance should not be assumed. Factory seals and gaskets may provide some protection, but resistance varies between individual watches. Avoid swimming or showering with the watch unless that specific unit has been pressure tested and the result has been confirmed.

Power reserve depends on the installed movement and how fully the watch was wound. Some movements may run for approximately 40 hours, while certain newer clone calibers may have a longer factory-stated reserve. The product listing should identify the movement and its expected specifications where available.

Bracelets can normally be resized by removing or adding links. Provide your wrist measurement when ordering or ask the support team whether pre-shipping adjustment is available. Keep any removed links in case the bracelet needs to be enlarged later.

Included accessories can vary by product and order option. The package may include the watch, protective packaging and any accessories stated on the product page. Boxes, cards or additional packaging should be confirmed before ordering rather than assumed.

You can contact the support team with the brand, model name, reference number, dial color, case material and preferred factory. Availability and specifications should be confirmed before payment because factory inventory changes frequently.

Contact support as soon as possible and provide clear photographs or video of the packaging and watch. The team can review whether replacement parts, repair assistance or another resolution applies under the shipping and warranty policies.

Availability depends on the model and factory. Contact support with your order information and photographs of the required part. Common items such as bracelet links, clasps, crowns or straps may be available separately, but compatibility must be confirmed.

Keep the watch away from strong magnets, impacts, extreme temperatures and unnecessary water exposure. Avoid changing the date during the movement’s date-change period, and do not force the crown or chronograph pushers. Mechanical watches may eventually require cleaning, lubrication and regulation.

Delivery time depends on the destination, order processing, factory availability and customs clearance. Tracking information is provided after dispatch. Estimated delivery windows should be confirmed during ordering, as carrier and customs delays can occur.

Eligible watches include a limited movement warranty for the period stated on the product page and warranty policy. Coverage generally applies to qualifying movement defects and does not normally include accidental damage, water damage, misuse, cosmetic wear or unauthorized repairs.